Restaurant customer reviews

customer advice

  • Develop your online presence
  • Improve your e-reputation
  • Increase your income
Optimizing my digital presence

1,500 restaurants have chosen obypay

Customer reviews features

automated customer review collection

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Don't miss out on any opportunity to collect customer feedback thanks to this automated feature. Invite your customers to automatically share their feedback following an order in your restaurant.

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Customer experience scripting

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All scenarios are possible and can be anticipated. Ask for more information if a customer experience is not conclusive, and capitalize on your customers' 4 and 5 star reviews.

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Optimizing your online presence

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Your Google rating has a considerable impact on your ability to appear ahead of your competitors when a customer performs a search. Show up at the top of search results with our optimization scenarios.

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Message personalization

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A personalized, automated message after an order: it's possible with Obypay! Write e-mails and sms that capture your customers' attention and have a positive impact on your restaurant.

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Get the (5) stars

Invite your satisfied customers to share their experience of your restaurant. Receive more positive Google reviews to improve your rating and develop your restaurant's reputation.

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Become the local star with customer reviews

Easily optimize your local search engine optimization (Local SEO) to appear at the top of Internet users' search results. In concrete terms, this means you can take advantage of Google's algorithms to attract new customers!

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Reinvent your communication

Get closer to your customers, reward their loyalty and discover their expectations. Feedback from your customers to improve your services is a powerful weapon in the long term to differentiate you from your competitors.

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Customer opinion : The key to success

Modernize your restaurant with the latest technologies and market trends. Stay one step ahead of the competition, so you can focus on other projects in the future.

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Treat yourself to customer reviews without breaking the bank

From collecting customer feedback to ordering and loyalty, our formulas enable you to meet your needs perfectly.

discover all our formulas

à la carte

Our à la carte solution for collecting customer reviews

from €59 per month
Contact us

5 stars

Ordering and payment 

129€ per month
  • Cash register software integration
  • Reporting & Statistics
  • Multi-site management
  • QR Code menu
  • Click & Collect
more

expert

Kiosk, Digital Loyalty & Order & Payment

199€ per month
  • ordering kiosk terminal
  • Cash register software integration
  • Reporting & Statistics
  • QR Code menu
  • Click & Collect
more
photo of customers at the table being served their meal
Photo of two people placing an order in a restaurant from a kiosk.
Photo of a bartender making a cocktail
customers enjoying their pizza at the restaurant table

Let's put the cherry on your restaurant

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how to collect customer reviews?

01 01

Your customers place orders

QR Code ordering, kiosk ordering, table ordering, Click & Collect, delivery, ... no matter how you order in your restaurant, you'll be able to collect your customers' opinions.

02 02

You gather their feedback

Once the order has been placed, your customers are invited to share their experience of ordering from your restaurant. This allows you to collect valuable testimonials and potentially improve your business.

03 03

You invite them to share their opinion

Invite your satisfied customers to share their reviews on Google to improve your restaurant's rating. Customer reviews help you develop your online presence and improve your local SEO.

Partners & Integrated cash registers softwares

they are in
the success team

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"Obypay is a very interesting solution for retailers who operate in a network, and who are looking to use a solution that is simple, packaged and usable everywhere in the same way, without technical complexity."

3 Brewers Olivia, Marketing Manager Discover the case study
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"We use the Obypay solution to manage our order kiosks, which allows us to have several customer paths within the store. The interface is extremely intuitive and makes it possible to order quickly while discovering the Krispy Kreme offer."

KRISPY KREME Thibaut, Chief Digital Officer Discover the case study
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"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Seven Places Ugo, Co-founder Discover the case study
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"Having a single point of contact for a number of functions is a real plus. Today, there are a lot of software programs that specialize in a single field, and you quickly find yourself with 10 different programs, which can make management very complicated."

Beer's Corner Damien, Co-Founder Discover the case study
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"We needed to distribute multi-basket orders as well as payments to be sent to the different kitchen stands. Obypay was the most interesting and suitable solution to meet our needs."

PALMITO Matthieu, General Manager Discover the case study
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"When it came time to change its checkout system, the Food Traboule team was looking for a solution to offer ordering and payment at the table. Advised by Cashpad, the management chose Obypay's Food Court digital solution, perfectly integrated with its new POS software."

Food Traboule Tamás, Operations Manager Discover the case study
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"To simplify order-taking and facilitate the work of the teams, the management was looking for a solution to replace its old checkout system. Integrated with Lightspeed cash register software, Obypay's Food Court solution emerged as the one best suited to the management's needs."

Heat Charles, Director Discover the case study
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"To enable players to consume during their game while preserving the customer experience, Obypay installed ordering kiosks right in front of the bowling lanes."

Factory Julien, Manager Discover the case study
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"A real time-saver for customers and staff! What's more, thanks to the product suggestions integrated into the order path on the kiosk, customers order more and the average ticket increases effortlessly."

Auguste & Ferdinand Yoann, Co-Manager Discover the case study
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"With over 20 employees, high-performance cash register software and a beverage dispense control system, Sales Gosses was missing a digital solution to perfect its well-oiled organization: the Obypay digital menu and tabletop ordering system."

Photo inside a restaurant showing tables and a few people who appear to be working.
illustration of a drink glass

"To win over its 'pro' target, Bocuse Original Comptoir chose to give them a major advantage: an online ordering portal as well as a dedicated pick-up queue."

Bocuse Original Comptoir Discover the case study
Photo of a Bocuse Original Comptoir burger
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"We've streamlined the flow in our restaurants thanks to Obypay and their order terminals. The customer experience is now simpler, faster and more complete with the loyalty solution. It also allows us to be more efficient in the kitchen. "

Pock'n roll Adil, Director Discover the case study
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for a 5/5 recipe

5,0 Google reviews

"We'd like to extend our warmest thanks to the team behind our order kiosk and click & collect support for their outstanding work. Their responsiveness, competence and active listening are valuable assets that greatly enhance our business. Thanks to their support, we can offer our customers a smooth and pleasant experience. A big thank you to this top team!""

Kenza Manager, La Pausa

"Thank you Obypay for putting Krispy Kreme Doughnuts France in the spotlight! Very pleased with the partnership, which gives us the reliability and flexibility the brand needs for our ambitious rollout in France."

Thibaut Chief Digital Officer, Krispy Kreme

"We've been using the digital menu for some time now and the experience is really top notch! The service is always responsive and attentive, which allows us to concentrate fully on our business. Our customers appreciate the freedom and simplicity offered by the digital solution. It's a real plus for our business. Thank you to the whole team for your quality support!"

Damian Sales Manager, Kon Tiki

"Many thanks to the Obypay order kiosk and click & collect services! Their diligence, competence and availability of their team have been key to the smooth running of our restaurant chain. Their work enables us to offer our customers an efficient and pleasant experience."

Davide Co-Founder, Camurria

"We set up the Obypay system for our new establishment on the Ile de Nantes, and we're very happy with the service. The system works very well, and the team follows up whenever we have questions. A few video calls were enough. Super rendering I recommend for restaurant-type establishments."

Guillaume Director of Operations & Co-Founder, Koko Nantes

"Obypay is a great partner, helping us develop a tabletop ordering solution for two catering venues in Toulouse! I recommend they services!"

Marie Development Manager, Festa Bar

"The Obypay team has enabled me to completely change my onsite and takeaway ordering system with flawless support. I save a huge time at the end of the day compared to anything I've ever experienced before! So thank you Mathilde, and a big thank you to Hélène for making it all possible!"

Matthieu Manager, Le Peplum

"This application is really effective. It's relatively intuitive and easy to lock in to temper heavy rushes. But the application has a plus and that plus is clearly the people who work on it... I wanted to congratulate the professionalism and responsiveness of the teams who were there from training to support and right through to follow-up still 2 months after opening."

Alexandre Manager, La Guinguette du BBT

"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Ugo Co-Founder, Sept Lieux

"We'd like to extend our warmest thanks to the team behind our order kiosk and click & collect support for their outstanding work. Their responsiveness, competence and active listening are valuable assets that greatly enhance our business. Thanks to their support, we can offer our customers a smooth and pleasant experience. A big thank you to this top team!""

Kenza Manager, La Pausa

"Thank you Obypay for putting Krispy Kreme Doughnuts France in the spotlight! Very pleased with the partnership, which gives us the reliability and flexibility the brand needs for our ambitious rollout in France."

Thibaut Chief Digital Officer, Krispy Kreme

"We've been using the digital menu for some time now and the experience is really top notch! The service is always responsive and attentive, which allows us to concentrate fully on our business. Our customers appreciate the freedom and simplicity offered by the digital solution. It's a real plus for our business. Thank you to the whole team for your quality support!"

Damian Sales Manager, Kon Tiki

"Many thanks to the Obypay order kiosk and click & collect services! Their diligence, competence and availability of their team have been key to the smooth running of our restaurant chain. Their work enables us to offer our customers an efficient and pleasant experience."

Davide Co-Founder, Camurria

"We set up the Obypay system for our new establishment on the Ile de Nantes, and we're very happy with the service. The system works very well, and the team follows up whenever we have questions. A few video calls were enough. Super rendering I recommend for restaurant-type establishments."

Guillaume Director of Operations & Co-Founder, Koko Nantes

"Obypay is a great partner, helping us develop a tabletop ordering solution for two catering venues in Toulouse! I recommend they services!"

Marie Development Manager, Festa Bar

"The Obypay team has enabled me to completely change my onsite and takeaway ordering system with flawless support. I save a huge time at the end of the day compared to anything I've ever experienced before! So thank you Mathilde, and a big thank you to Hélène for making it all possible!"

Matthieu Manager, Le Peplum

"This application is really effective. It's relatively intuitive and easy to lock in to temper heavy rushes. But the application has a plus and that plus is clearly the people who work on it... I wanted to congratulate the professionalism and responsiveness of the teams who were there from training to support and right through to follow-up still 2 months after opening."

Alexandre Manager, La Guinguette du BBT

"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Ugo Co-Founder, Sept Lieux

"We'd like to extend our warmest thanks to the team behind our order kiosk and click & collect support for their outstanding work. Their responsiveness, competence and active listening are valuable assets that greatly enhance our business. Thanks to their support, we can offer our customers a smooth and pleasant experience. A big thank you to this top team!""

Kenza Manager, La Pausa

"Thank you Obypay for putting Krispy Kreme Doughnuts France in the spotlight! Very pleased with the partnership, which gives us the reliability and flexibility the brand needs for our ambitious rollout in France."

Thibaut Chief Digital Officer, Krispy Kreme

"We've been using the digital menu for some time now and the experience is really top notch! The service is always responsive and attentive, which allows us to concentrate fully on our business. Our customers appreciate the freedom and simplicity offered by the digital solution. It's a real plus for our business. Thank you to the whole team for your quality support!"

Damian Sales Manager, Kon Tiki

"Many thanks to the Obypay order kiosk and click & collect services! Their diligence, competence and availability of their team have been key to the smooth running of our restaurant chain. Their work enables us to offer our customers an efficient and pleasant experience."

Davide Co-Founder, Camurria

"We set up the Obypay system for our new establishment on the Ile de Nantes, and we're very happy with the service. The system works very well, and the team follows up whenever we have questions. A few video calls were enough. Super rendering I recommend for restaurant-type establishments."

Guillaume Director of Operations & Co-Founder, Koko Nantes

"Obypay is a great partner, helping us develop a tabletop ordering solution for two catering venues in Toulouse! I recommend they services!"

Marie Development Manager, Festa Bar

"The Obypay team has enabled me to completely change my onsite and takeaway ordering system with flawless support. I save a huge time at the end of the day compared to anything I've ever experienced before! So thank you Mathilde, and a big thank you to Hélène for making it all possible!"

Matthieu Manager, Le Peplum

"This application is really effective. It's relatively intuitive and easy to lock in to temper heavy rushes. But the application has a plus and that plus is clearly the people who work on it... I wanted to congratulate the professionalism and responsiveness of the teams who were there from training to support and right through to follow-up still 2 months after opening."

Alexandre Manager, La Guinguette du BBT

"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Ugo Co-Founder, Sept Lieux

our resources

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Restaurants: how to boost tips? 

Don't know how to reduce staff turnover? Don't underestimate the role of tips! Everything you need to know about tips, and how to increase them: it's here!

the future belongs to those who collect customer reviews

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Frequently asked questions

Customer reviews, local SEO, review management... these are technical terms that are not easy to understand at first glance, but which are essential for your restaurant's SEO. Here are the answers to frequently asked questions

 

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Why choose Obypay to develop my restaurant's online visibility?

What is local SEO and what impact does it have on my restaurant?

Local SEO refers to strategies implemented to improve the visibility of a business, such as a restaurant, in the geographically targeted search results of Internet users. Unlike traditional SEO, which aims to attract a global or national audience, local SEO aims to target users located in a specific geographic area, such as a city or region.
The impact of local SEO for your restaurant can be significant. By optimizing your online presence for local searches, you can attract a steady stream of potential customers living in your area or passing through your neighborhood. For example, by developing the customer reviews on your Google My Business by giving you a presence on Google Maps, with accurate information and testimonials about your establishment, you increase your chances of appearing in local search results when users search for restaurants in your area.

Ultimately, a well-executed local SEO strategy can increase your restaurant's visibility to a qualified local audience, drive traffic to your establishment and, therefore, increase your revenues.

Why is Review Management important for my restaurant?

Visit Review Managementis essential for your restaurant for several reasons:

  • Reviews influence customer decisions. The majority of consumers consult online reviews before choosing a restaurant. Positive reviews can attract new customers, while negative reviews, if not properly managed, can deter them. Properly managed reviews can give your establishment a positive image.
  • You can improve your reputation. Active review management shows that the restaurant is listening to its customers. Responding to reviews, whether positive or negative, shows that you care about the customer experience and are willing to improve it. This builds trust and commitment to your establishment.
  • You have to "manage crises. Negative reviews are inevitable, but a poorly handled review can quickly damage your restaurant's reputation. Good review management allows you to respond professionally to criticism, provide solutions and show other customers that your restaurant is responsive and committed to improving its service.
  • Improve your local search engine optimization (SEO). Platforms like Google or TripAdvisor use reviews as a criterion for ranking restaurants in search results. The more reviews a restaurant receives (and especially positive reviews), the better it will be positioned in local searches. This increases visibility and attracts more potential customers.
  • You get direct feedback on the customer experience. Reviews provide valuable feedback on what customers like and what can be improved. This enables us to better understand their expectations, adjust the menu, ambience or service accordingly, and improve the overall experience.
  • Build customer loyalty. Responding to reviews shows customers that their opinion counts. This can encourage them to return, especially if their concerns have been addressed. Customers appreciate attentive, personalized service, which can make them more loyal.
  • You differentiate yourself. In the highly competitive restaurant market, managing reviews can make all the difference. A restaurant with well-managed reviews and a solid reputation will stand out from competitors who neglect this aspect.

How can I improve my google rating?

There are many ways to improve your Google rating, but we've found that the most relevant and effective is to ask your customers for their opinion as soon as they've finished ordering from your establishment. 

End-of-order automation also allows your restaurant's customers to rate their experience directly, and even potentially share photos on Google Maps while they wait for their order to be ready. 

Can I buy notes on Google?

No, absolutely not! Buy notes on Google to improve your restaurant's rating is not only forbidden, it's also dangerous. In fact, Google monitors this activity very closely, as it's crucial to the promotion of an establishment. Any suspicious activity is identified and your Google My Business account may be subject to severe penalties. 
Once again, don't buy Google reviews, but opt instead for automated review collection through marketing campaigns for example. 

Our solutions complement customer reviews

Collecting customer reviews is a powerful tool. Go one step further and benefit from additional functionalities to develop your business.

loyalty program loyalty

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Keep your customers coming back for more.

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prepaid cards / cashless

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Offer an original means of payment.

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database customers

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Take control of your data.

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marketing campaigns

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Strengthen customer relations with targeted messages.

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