illustration représentant le statut de membre Obypay

Statuts membres

✔ Attribuez des bons cadeaux selon le statut ou le comportement du client
✔ Récompensez vos clients les plus fidèles

✔ Donnez-leur envie de monter en niveau
✔ Appliquez leurs avantages automatiquement, à chaque commande

2000 points of sale have chosen obypay

Fonctionnalités des statuts membres

Des niveaux sur mesure

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Définissez le nombre de statuts, leurs noms et les conditions pour y accéder : montant dépensé ou fréquence de visite.

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Des avantages qui montent en puissance

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Plus le statut est élevé, plus les avantages sont intéressants : remise en €, offres réservées, produit offert… Chaque niveau a sa propre récompense, pour que la progression ait du sens aux yeux du client.

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Une progression automatique

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Dès que le client atteint le seuil, son statut évolue sans action de votre part. Il est informé de son nouveau niveau, découvre ses nouveaux avantages et voit ce qu'il lui reste à cumuler pour atteindre le suivant.

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Un statut reconnu à chaque commande

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Sur borne, au TPE intelligent, en click & collect ou en ligne, le statut suit le client. Ses avantages sont pris en compte sans qu'il ait besoin de les réclamer, et son compte est mis à jour dès la fin de la commande.

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Inclus dans votre abonnement de fidélité

Choisissez votre formule !

gourmet

Digital Loyalty

79€ per month
  • Cash register software integration
  • Reporting & Statistics
  • Multi-site management
  • Loyalty program
  • Marketing campaigns: e-mail & SMS
  • Database (1500 contacts)
  • Prepaid cards & Cashless cards
  • Cashback function
  • Gift card
  • Membership Statut

5 stars

Ordering, Payment & Loyalty

129€ per month
  • Cash register software integration
  • Reporting & Statistics
  • Multi-site management
  • QR Code menu
  • Click & Collect
  • Click & Delivery
  • Ordering & Payment at the table
  • Online ordering & payment
  • Push notification
  • Loyalty program
  • Marketing campaigns: e-mail & SMS
  • Database (1500 contacts)
  • Prepaid cards & Cashless cards
  • Cashback function
  • Gift card
  • Membership Statut

expert

Kiosk, Digital Loyalty & Order & Payment

199€ per month
  • ordering kiosk
  • Cash register software integration
  • Reporting & Statistics
  • Multi-site management
  • QR Code menu
  • Click & Collect
  • Click & Delivery
  • Ordering & Payment at the table
  • Online ordering & payment
  • Push notification
  • Loyalty program
  • Marketing campaigns: e-mail & SMS
  • Database (1500 contacts)
  • Prepaid cards & Cashless cards
  • Cashback function
  • Gift card
  • Membership Statut
photo of customers at the table being served their meal
Photo of two people placing an order in a restaurant from a kiosk.
Photo of a bartender making a cocktail
customers enjoying their pizza at the restaurant table

Let's put the cherry on your restaurant

COMMENT fonctionnent LES STATUTS MEMBRES ?

01 01

01. Définissez vos niveaux et vos avantages

Choisissez le nombre de statuts, le critère de progression (points, dépenses, visites) et les avantages associés à chaque niveau. Vous pouvez partir d'une grille simple en trois (ou +) niveaux et l'ajuster au fil du temps.

02 02

02. Vos clients cumulent et progressent

À chaque commande (sur borne, au TPE, en click & collect…), le client -identifié au programme de fidélité- cumule et se rapproche du niveau suivant. Sa progression est mise à jour automatiquement. 

03 03

03. Les avantages s'appliquent tout seuls

Une fois le statut atteint, les avantages sont pris en compte à chaque passage, sans que le client ait à les demander ni vos équipes à les chercher. Vous suivez la répartition de vos clients par statut depuis votre back-office.

Partners & Integrated cash registers softwares

they are in
the success team

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“Le panier moyen a progressé de plus de 20% via les bornes et de 39% quand la commande est couplée au programme de fidélité. ”

Co-founder Wael Zebib, Discover the case study
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"If you want to be more profitable, you have to start at the entrance with these automatic order terminals".

Italian trattoria M6 report Discover the case study
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"With Obypay solutions, Mangia now relies on a single foundation to manage ordering, payment and loyalty in all its restaurants. This common framework simplifies organization and secures deployment of the concept, without depending on multiple tools or heterogeneous local practices."

MANGIA Observation Discover the case study
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"We use the Obypay solution to manage our order kiosks, which allows us to have several customer paths within the store. The interface is extremely intuitive and makes it possible to order quickly while discovering the Krispy Kreme offer."

KRISPY KREME Thibaut, Chief Digital Officer Discover the case study
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"I would recommend Obypay to restaurateurs, to facilitate ticket and order management, but also to all establishments that would like to build customer loyalty quickly and easily. "

LE 10.55 Mathilde, Marketing Manager Discover the case study
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The implementation of Obypay solutions had a direct impact on sales, flows, and on-site organization.

Smile World Observation Discover the case study
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"Thanks to order terminals: fewer queues, greater comfort for customers... and a team more available for service and advice."

mamatte Observation Discover the case study
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"Obypay is a very interesting solution for retailers who operate in a network, and who are looking to use a solution that is simple, packaged and usable everywhere in the same way, without technical complexity."

3 Brewers Olivia, Marketing Manager Discover the case study
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"Obypay's strong point is real autonomy and a great deal of responsiveness."

Mealy Mylène, National QHSSE & Administrative Manager Discover the case study
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"We called on Obypay because we have this principle of personalization, customers can choose from several ingredients on the ordering terminal. Having kiosks allows us to offer an extremely optimized interface for our customers!"

Fat Broccoli Charlotte, co-founder Discover the case study
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"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Seven Places Ugo, Co-founder Discover the case study
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"We have a configuration that could almost run the room without employees. It's pretty impressive; orders made on the ordering kiosks go straight through with a beeper system, and customers come to collect their trays themselves."

France Drive Maxime, manager France Drive Beaune Discover the case study
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"Having a single point of contact for a number of functions is a real plus. Today, there are a lot of software programs that specialize in a single field, and you quickly find yourself with 10 different programs, which can make management very complicated."

Beer's Corner Damien, Co-Founder Discover the case study
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"We needed to distribute multi-basket orders as well as payments to be sent to the different kitchen stands. Obypay was the most interesting and suitable solution to meet our needs."

PALMITO Matthieu, General Manager Discover the case study
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"When it came time to change its checkout system, the Food Traboule team was looking for a solution to offer ordering and payment at the table. Advised by Cashpad, the management chose Obypay's Food Court digital solution, perfectly integrated with its new POS software."

Food Traboule Tamás, Operations Manager Discover the case study
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"To simplify order-taking and facilitate the work of the teams, the management was looking for a solution to replace its old checkout system. Integrated with Lightspeed cash register software, Obypay's Food Court solution emerged as the one best suited to the management's needs."

Heat Charles, Director Discover the case study
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"To enable players to consume during their game while preserving the customer experience, Obypay installed ordering kiosks right in front of the bowling lanes."

Factory Julien, Manager Discover the case study
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"A real time-saver for customers and staff! What's more, thanks to the product suggestions integrated into the order path on the kiosk, customers order more and the average ticket increases effortlessly."

Auguste & Ferdinand Yoann, Co-Manager Discover the case study
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Illustration of a coffee cup representing bars and cafés

"With over 20 employees, high-performance cash register software and a beverage dispense control system, Sales Gosses was missing a digital solution to perfect its well-oiled organization: the Obypay digital menu and tabletop ordering system."

Photo inside a restaurant showing tables and a few people who appear to be working.
illustration of a drink glass

"To win over its 'pro' target, Bocuse Original Comptoir chose to give them a major advantage: an online ordering portal as well as a dedicated pick-up queue."

Bocuse Original Comptoir Discover the case study
Photo of a Bocuse Original Comptoir burger
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"We've streamlined the flow in our restaurants thanks to Obypay and their order terminals. The customer experience is now simpler, faster and more complete with the loyalty solution. It also allows us to be more efficient in the kitchen. "

Pock'n roll Adil, Director Discover the case study
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for a 5/5 recipe

5,0 Google reviews

"We'd like to extend our warmest thanks to the team behind our order kiosk and click & collect support for their outstanding work. Their responsiveness, competence and active listening are valuable assets that greatly enhance our business. Thanks to their support, we can offer our customers a smooth and pleasant experience. A big thank you to this top team!""

Kenza Manager, La Pausa

"Thank you Obypay for putting Krispy Kreme Doughnuts France in the spotlight! Very pleased with the partnership, which gives us the reliability and flexibility the brand needs for our ambitious rollout in France."

Thibaut Chief Digital Officer, Krispy Kreme

"We've been using the digital menu for some time now and the experience is really top notch! The service is always responsive and attentive, which allows us to concentrate fully on our business. Our customers appreciate the freedom and simplicity offered by the digital solution. It's a real plus for our business. Thank you to the whole team for your quality support!"

Damian Sales Manager, Kon Tiki

"Many thanks to the Obypay order kiosk and click & collect services! Their diligence, competence and availability of their team have been key to the smooth running of our restaurant chain. Their work enables us to offer our customers an efficient and pleasant experience."

Davide Co-Founder, Camurria

"We set up the Obypay system for our new establishment on the Ile de Nantes, and we're very happy with the service. The system works very well, and the team follows up whenever we have questions. A few video calls were enough. Super rendering I recommend for restaurant-type establishments."

Guillaume Director of Operations & Co-Founder, Koko Nantes

"Obypay is a great partner, helping us develop a tabletop ordering solution for two catering venues in Toulouse! I recommend they services!"

Marie Development Manager, Festa Bar

"The Obypay team has enabled me to completely change my onsite and takeaway ordering system with flawless support. I save a huge time at the end of the day compared to anything I've ever experienced before! So thank you Mathilde, and a big thank you to Hélène for making it all possible!"

Matthieu Manager, Le Peplum

"This application is really effective. It's relatively intuitive and easy to lock in to temper heavy rushes. But the application has a plus and that plus is clearly the people who work on it... I wanted to congratulate the professionalism and responsiveness of the teams who were there from training to support and right through to follow-up still 2 months after opening."

Alexandre Manager, La Guinguette du BBT

"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Ugo Co-Founder, Sept Lieux

"We'd like to extend our warmest thanks to the team behind our order kiosk and click & collect support for their outstanding work. Their responsiveness, competence and active listening are valuable assets that greatly enhance our business. Thanks to their support, we can offer our customers a smooth and pleasant experience. A big thank you to this top team!""

Kenza Manager, La Pausa

"Thank you Obypay for putting Krispy Kreme Doughnuts France in the spotlight! Very pleased with the partnership, which gives us the reliability and flexibility the brand needs for our ambitious rollout in France."

Thibaut Chief Digital Officer, Krispy Kreme

"We've been using the digital menu for some time now and the experience is really top notch! The service is always responsive and attentive, which allows us to concentrate fully on our business. Our customers appreciate the freedom and simplicity offered by the digital solution. It's a real plus for our business. Thank you to the whole team for your quality support!"

Damian Sales Manager, Kon Tiki

"Many thanks to the Obypay order kiosk and click & collect services! Their diligence, competence and availability of their team have been key to the smooth running of our restaurant chain. Their work enables us to offer our customers an efficient and pleasant experience."

Davide Co-Founder, Camurria

"We set up the Obypay system for our new establishment on the Ile de Nantes, and we're very happy with the service. The system works very well, and the team follows up whenever we have questions. A few video calls were enough. Super rendering I recommend for restaurant-type establishments."

Guillaume Director of Operations & Co-Founder, Koko Nantes

"Obypay is a great partner, helping us develop a tabletop ordering solution for two catering venues in Toulouse! I recommend they services!"

Marie Development Manager, Festa Bar

"The Obypay team has enabled me to completely change my onsite and takeaway ordering system with flawless support. I save a huge time at the end of the day compared to anything I've ever experienced before! So thank you Mathilde, and a big thank you to Hélène for making it all possible!"

Matthieu Manager, Le Peplum

"This application is really effective. It's relatively intuitive and easy to lock in to temper heavy rushes. But the application has a plus and that plus is clearly the people who work on it... I wanted to congratulate the professionalism and responsiveness of the teams who were there from training to support and right through to follow-up still 2 months after opening."

Alexandre Manager, La Guinguette du BBT

"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Ugo Co-Founder, Sept Lieux

"We'd like to extend our warmest thanks to the team behind our order kiosk and click & collect support for their outstanding work. Their responsiveness, competence and active listening are valuable assets that greatly enhance our business. Thanks to their support, we can offer our customers a smooth and pleasant experience. A big thank you to this top team!""

Kenza Manager, La Pausa

"Thank you Obypay for putting Krispy Kreme Doughnuts France in the spotlight! Very pleased with the partnership, which gives us the reliability and flexibility the brand needs for our ambitious rollout in France."

Thibaut Chief Digital Officer, Krispy Kreme

"We've been using the digital menu for some time now and the experience is really top notch! The service is always responsive and attentive, which allows us to concentrate fully on our business. Our customers appreciate the freedom and simplicity offered by the digital solution. It's a real plus for our business. Thank you to the whole team for your quality support!"

Damian Sales Manager, Kon Tiki

"Many thanks to the Obypay order kiosk and click & collect services! Their diligence, competence and availability of their team have been key to the smooth running of our restaurant chain. Their work enables us to offer our customers an efficient and pleasant experience."

Davide Co-Founder, Camurria

"We set up the Obypay system for our new establishment on the Ile de Nantes, and we're very happy with the service. The system works very well, and the team follows up whenever we have questions. A few video calls were enough. Super rendering I recommend for restaurant-type establishments."

Guillaume Director of Operations & Co-Founder, Koko Nantes

"Obypay is a great partner, helping us develop a tabletop ordering solution for two catering venues in Toulouse! I recommend they services!"

Marie Development Manager, Festa Bar

"The Obypay team has enabled me to completely change my onsite and takeaway ordering system with flawless support. I save a huge time at the end of the day compared to anything I've ever experienced before! So thank you Mathilde, and a big thank you to Hélène for making it all possible!"

Matthieu Manager, Le Peplum

"This application is really effective. It's relatively intuitive and easy to lock in to temper heavy rushes. But the application has a plus and that plus is clearly the people who work on it... I wanted to congratulate the professionalism and responsiveness of the teams who were there from training to support and right through to follow-up still 2 months after opening."

Alexandre Manager, La Guinguette du BBT

"Automating the loyalty program frees up our time, allowing us to be more present with customers, talking with them and building loyalty face-to-face."

Ugo Co-Founder, Sept Lieux

our resources

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IA en restaurant : quelles priorités en 2026 ?

Avec 20% des entreprises du CHR déjà utilisatrices, l’IA n’est plus un sujet à la marge pour la restauration. Après une première phase portée par l’IA générative, le secteur avance vers des applications plus opérationnelles, capables de peser sur l’exploitation, la relation client et le pilotage. Quels seront les grands sujets à suivre en 2026 ? Comment les restaurateurs peuvent-ils préparer leurs outils, leurs données et leurs équipes ? Décryptage d’un secteur qui entre dans une nouvelle phase d’adoption.

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Programme de fidélité : 3 mécanismes pour rendre la récompense plus attractive 

Quel est le point commun entre un marshmallow, une carte de station de lavage et un programme de fidélité de restaurant ? Une récompense n’a pas besoin d’être élevée pour avoir de la valeur aux yeux de vos clients. Alors pourquoi certaines mécaniques déclenchent-elles immédiatement l’adhésion, quand d’autres peinent à faire revenir malgré des avantages plus généreux ? Derrière ces écarts se cachent des ressorts psychologiques capables de modifier la perception d’un gain, l’envie de poursuivre et la décision d’utiliser une récompense. Dans cet article, on décrypte 3 d’entre eux pour renforcer l’impact de votre programme de fidélité.

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Pass Wallet pour restaurant : quand l’intégrer à son programme de fidélité ? 

100, 1000, 10 000 membres : à partir de quand le Pass Wallet devient-il incontournable ? Faut-il l’intégrer dès le lancement, pendant la croissance du programme ou une fois la base bien installée ? Il n’y a pas de seuil unique, mais plusieurs signes permettent de savoir quand le Wallet peut devenir la prochaine étape de votre programme de fidélité. Taille et activité de la base, maturité, développement en franchise ou en multi-sites : on fait le point sur les critères à regarder pour décider quand l’intégrer et donner à votre programme une place plus forte dans le quotidien de vos membres.

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Pourquoi la fidélité intégrée à la borne de commande booste-t-elle les ventes ?

Comment augmenter jusqu’à 39 % le panier moyen des membres de votre programme de fidélité sur une borne de commande ? En faisant intervenir la fidélité dès le début du parcours. Elle ne vient plus seulement récompenser le client une fois son achat terminé : elle l’accompagne pendant qu’il compose son panier. La commande en cours devient plus complète et prépare déjà la suivante. Dans cet article, on suit ce parcours étape par étape pour voir comment la connexion entre borne et fidélité enrichit l’expérience du client, renforce l’intérêt du programme et agit sur le panier moyen comme sur la fréquence de visite.

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Restaurant : comment construire une stratégie marketing multicanale ?

Comment éviter d’envoyer 4 fois le même message à tous vos clients, en changeant uniquement de canal ? Réseaux sociaux, e-mails, SMS, notifications push : les restaurateurs disposent aujourd’hui de nombreux moyens pour communiquer avec leurs clients. Vous lancez un nouveau burger, ouvrez prochainement un établissement ou cherchez à relancer les livraisons du mardi soir ? On a préparé 3 campagnes sur mesure pour vous aider à les construire de A à Z : les clients à cibler, les informations à transmettre, les canaux à choisir et les envois à coordonner. En bonus, un tableau pour comparer les forces et les limites de chaque canal.

the future belongs to those who transforment leurs habitués en membres

Frequently asked questions

Vous souhaitez récompenser vos clients les plus fidèles et leur donner envie de revenir ? Voici les réponses aux questions que vous pouvez vous poser avant d’activer les statuts membres dans votre établissement.

Contact us

Qu'est-ce qu'un statut membership dans un programme de fidélité ?

Un statut membre est un niveau attribué à un client en fonction de son engagement : montant dépensé ou fréquence de visite. Chaque statut donne accès à des avantages spécifiques, de plus en plus intéressants à mesure que le client progresse.

Combien de statuts faut-il prévoir ?

Trois niveaux constituent un bon point de départ : assez pour donner envie de progresser, assez peu pour rester lisible pour le client et simple à piloter pour vos équipes. Vous pouvez ensuite ajuster le nombre de niveaux et leurs seuils selon votre panier moyen et votre fréquentation.

Comment le client passe-t-il au statut supérieur ?

Lorsqu'il atteint le seuil que vous avez défini, son statut évolue automatiquement, sans action de votre part ni de la sienne. Il retrouve ses nouveaux avantages dès sa commande suivante. Il peut également voir son statut directement sur sa carte de fidélité présente dans son pass wallet.

Les avantages du statut s'appliquent-ils en caisse, sur borne et en ligne ?

Oui, le statut est rattaché au compte fidélité du client : il le suit d'un canal à l'autre, qu'il commande sur une borne, au TPE intelligent, en click & collect ou en ligne. 

Est-ce compatible avec mon logiciel de caisse ?

Obypay s'intègre à de nombreux logiciels de caisse pour synchroniser commandes et fidélité. Consultez la page Partenaires & intégrations ou contactez-nous pour vérifier votre configuration.

Our complementary solutions aux statuts membres

prepaid cards / cashless

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Offer an original means of payment.

Click & Delivery

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Home delivery of your customers' favourite dishes

database customers

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Take control of your data.

marketing campaigns

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Strengthen customer relations with targeted messages.

See more