Food court: the simple solution for managing multi-store orders
04 July 2023
A dish here, a dessert there, a drink somewhere else... and every time, you have to get back in line, reorder and take out your card.
Three stands, three payments, three times the friction. And when everyone wants a different dish, it quickly becomes unmanageable. As a result, we limit ourselves to a single stand, avoid complications... and miss out on the whole point of the place.
After all, a food court is all about the freedom to eat wherever you want, with no restrictions. But if the ordering experience becomes a hindrance, the whole concept runs out of steam.
The good news is that solutions do exist. And among them, the Multi-Basket changes the game for both customers and management. We'll explain.
What is Multi-Basket?
This feature enables your customers to order from several stands at once, via a single interface. It doesn't matter if they're having pizza, bibimbap or cheesecake, it's all in the same basket. And best of all: just one payment.
On your side, each stand receives only its part, with no calculations to make or Excel files to pull out. Flows are distributed automatically, the cash register is up to date, and everyone stays focused on the service.
Interfaces compatible with Multi-Basket
Multi-Basket is available on three interfaces: control terminals, QR codes and order online. It's up to you to choose the point(s) of entry most consistent with your location.
Need help deciding which solution is right for your facility?
Consult our resources :
➜ How can you simplify the material management of a multi-brand food court?
Control terminals
Installed in high-traffic areas or at the entrance to the food court, the terminals allow your customers to order from several stands in just a few minutes.
They browse the menus, put together their multi-brand baskets and pay all at once. On your side, orders are sent directly to each stand concerned, already sorted and ready to be prepared.
Installed in high-traffic areas or at the entrance to the food court, the terminals allow your customers to order from several stands in just a few minutes.
They browse the menus, put together their multi-brand baskets and pay all at once. On your side, orders are sent directly to each stand concerned, already sorted and ready to be prepared.
QR Codes on tables
Each table has its own QR Code. Once scanned, your customers access all available menus, add what they want to the basket, pay, and receive an alert when it's ready. It's practical for avoiding queues and smoothing flows.
On the management side, it stays connected to your cash registers and printers, stand by stand.
Click & Collect via the website
With the order onlineYour customers can think ahead: they can put together their multi-store order in advance and choose their pick-up slot.
Ideal for surrounding offices or groups who want to avoid the wait. Once again, each booth receives only what is relevant to it, and everything is synchronized with your cash register.
The little extra that makes all the difference: group a selection of products around a common theme
With the Multi-Basketyou can go beyond simple multi-stand ordering. Thanks to transverse stalls, you offer selections of products from several chains, all brought together under one roof:
➜ a "100 % veggie" selection to identify dishes at a glance
➜ a "-10 euros" selection to attract students
➜ a kid-friendly selection for families
➜ or an "afterwork" selection to share
It's easy to set up, visible on all order interfaces, and effective in promoting your food court's overall offering, without each stand working in its own corner.
Want to find out more? Click here to discover the transverse stalls
The advantages of Multi-Basket for food courts
Multi-Basket makes life easier for everyone. On the customer side, no more repeated queues. For restaurateurs, smoother management, with no friction between brands.
For customers
✔ Less waiting : they place a single order, even if they take dishes from several stands.
✔ A single payment: no need to pull out the card three times, everything is grouped together.
✔ More freedom: everyone chooses what they want, where they want, without constraint.
✔ Clear path : each dish is ready in the right place at the right time, without confusion.
For restaurateurs
✔ Automatically sorted orders : each stand receives only what is relevant to it, without the need for an operator or manual coordination.
✔ Fewer errors : everything is centralized and integrated into the cash register, reducing the number of oversights and oversights.
✔ Best rotation : by limiting waiting times, you increase the number of customers served, without giving the impression of speeding up customers.
✔ Usable stats : you can track what's working stand by stand, and adjust your offers accordingly.
HEAT is a Lyon-based food court that brings together several stands around a common space. And as is often the case with this format, the diversity is appealing... but can quickly complicate organization.
Obypay has deployed its solution Multi-Basket to simplify the customer journey.
A single order, a single payment, and automatic distribution to the relevant stands. Each restaurateur retains control over his or her flows, without having to constantly coordinate with neighbors.
On the customer side, the experience is smoother. On the operational side, it's easier to manage. And all without losing the identity of each brand.
"Obypay was able to offer the best solutions to suit our needs, our specifications and our location. And what's more, we got super-responsive, super-pleasant customer service."Charles Lazarescu HEAT catering manager
Ready to transform your food court?
If you manage a multi-brand space, you know how quickly coordination can become a headache.
Visit Multi-Basket simplifies the customer journey, lightens the load on your teams and streamlines operations without sacrificing booth autonomy.
Obypay will support you during the implementation phase, from interface selection and cash register integration to on-site deployment and team training. And above all, concrete follow-up to help you adapt the solution to the way you work.
Want to see how it can fit into your home? Contact us to talk about it.
