The blog

Waiting for a table, waiting to order, waiting for the bill... Criticisms of waiting times are among the most frequent on Google and TripAdvisor. Too long, too vague, too frustrating: poorly-paced service has a direct impact on the customer experience and restaurant profitability. The good news is that there are practical solutions for streamlining service and reducing waiting times without sacrificing quality. Slot booking, digital order-taking, instant payment, automatic notifications... these are just some of the tools available to speed up service without giving the impression of rushing customers.

Customer reviews play a key role in a restaurant's success: they influence footfall, referencing and the confidence of future customers. But getting spontaneous feedback isn't that simple: most satisfied customers leave without leaving any. How can you collect more reviews without being intrusive? QR codes, automated e-mails, rewards, gamification... There are effective methods for encouraging feedback and improving your online reputation.
In this article, we share 5 concrete strategies for maximizing your reviews and attracting more customers. Simple, effective and applicable right away!

QR Code or Eftpos terminal, what's the best choice for your restaurant? While payment terminals remain a classic and reassuring solution, the QR Code is emerging as a modern, fast and practical alternative. But preference aside, what's the impact on your costs, customer experience and front-of-house efficiency? We review the advantages and constraints of each option: installation costs, speed of payment, service management... The aim: to help you choose the solution best suited to your establishment and your customers. Discover the full comparison and optimize your payment strategy.

What's in store for the foodservice industry in 2025? From AI revolutionizing the customer experience to the comeback of dark kitchens, personalized menus and sustainable food, the sector continues to transform. Discover the major trends that will shape the year ahead: technological innovations, new customer expectations, business strategies... This guide gives you all the keys you need to anticipate developments and prepare the future of your establishment. A must-read if you want to stay ahead of the curve (and even ahead of the game)!

Running a restaurant with poorly connected tools means wasting time, accumulating errors and exhausting your teams. Worse still, your customers feel these shortcomings, and that can cost you dearly. But there is a solution: the all-in-one solution. Centralize your operations, connect your data and deliver a seamless experience for your customers and your teams. In this guide, discover why digitalization is essential in 2025, the benefits of a 360° solution, and how it can transform your business, whatever your type of restaurant.
Don't let your competitors get ahead of you: optimize your management today.

Don't choose your cash register software blindly! This tool is at the heart of your management: service, finances, customer experience. To avoid mistakes and find the solution that really suits your restaurant, follow our 10 tips. From defining your needs to current regulations, we've broken down each step to help you make the best choice. Click here to find out how you can maximize your performance and simplify your daily routine.

The QR Code menu is a simple and effective solution for enriching the customer experience, but certain mistakes can complicate its use. In this article, discover the 5 key points to ensure a smooth and successful implementation. Find out how to avoid the most common faux pas and maximize the potential of this technology to offer the best service to your customers.

In the restaurant sector, it's become essential to stand out from the crowd in order to attract and retain customers. This article presents 10 practical ideas for increasing your restaurant's footfall, from integrating digital tools such as QR codes and order kiosks, to organizing events and optimizing your online visibility. Discover how these initiatives can transform the customer experience and boost your sales.

Do you run a food court and want to boost sales while simplifying management? You've come to the right place! Simplified ordering, smooth payments, loyalty that keeps customers coming back... In this guide, we reveal all the keys to delivering an impeccable customer experience and maximizing the profitability of every stand. Want to see your food court hit the big time and become the must-visit spot? This is the place to do it!

Are you looking for the perfect digital solution to optimize order taking, but don't know where to turn when faced with all the options available? Whether you're running a fast-food outlet, a traditional restaurant or a food court, we're here to make your life easier. In this article, we guide you step by step towards THE solution that perfectly suits your needs.

Tired of services getting out of hand and orders getting lost along the way? We've got the perfect solution for you: Click & Serve. Offer faster service, free up your teams to focus on the essentials, and above all, keep your customers happy. It's all there to optimize your restaurant. Find out how this solution can save you time, reduce errors and boost your sales!

Is the staff shortage putting a strain on your business? You're not alone: 83 % of restaurateurs are struggling to recruit. But rest assured, it doesn't have to be that way! In this article, we suggest some concrete, effective solutions to overcome this challenge and keep your establishment at the top of its game, even when understaffed.