HEAT: a unique vision of the Lyon Food Court

Located in a former boiler works in Lyon's Confluence district, HEAT  is a semi-open food court that skilfully merges catering and lifestyle. 

The venue houses 4 colorful maritime containers dedicated to street food, a container bar, pétanque courts and mobile ephemeral spaces. 

Each week, the restaurant program is designed as an event, offering visitors a variety of culinary discoveries, while the vibrant HEAT stage hosts a multitude of events: debates on ideas, DJ sets, drag shows, workshops, shows, sports and inspiring talks. 

These activities underline the venue's commitment to local initiatives and creativity, making HEAT a unique meeting and entertainment place.

With a year-round turnover of 250 restaurateurs and a strong order flow, HEAT's management was looking to simplify order-taking and facilitate the work of its teams.

To achieve this objective, it was necessary to replace the old checkout system with a more modern and efficient solution, capable of centralizing orders and payments while improving the customer experience.

The solution Food Courtdirectly integrated into the new cash register software Lightspeed meets the specific needs and constraints of the HEAT food court.

This approach centralizes all orders on a single interface, making the ordering and payment process more intuitive for customers and restaurateurs alike. The system offers several advantages:

Thanks to QR codes and control terminals Strategically placed in the Food Court, customers can easily add products from different stands in a single order. This allows great flexibility and facilitates grouped or varied orders without the need for multiple transactions.

All orders, whether placed by QR code or terminalare centralized on a single interface and automatically distributed among the stands. 

This not only simplifies the ordering process for customers, but also ensures efficient management for restaurateurs.

After selecting their dishes, customers proceed to the payment by phone or directly at the kiosks, consolidating all transactions into a single, simplified and secure payment flow, which is then dispatched to the various stands.

Implementing this solution not only improved order flow, but also enhanced the customer experience: 

✔ Improving the customer experience: Visitors to HEAT now enjoy a smoother, more pleasant experience, with less waiting and more time to enjoy the various activities on offer.

✔ Increased operating efficiency : Order processing has become faster and more structured, allowing teams to concentrate on service quality and customer interaction.

✔ Restaurateur satisfaction: Restaurateurs benefit from a simplified ordering system, enabling them to manage peak demand efficiently and improve their service.

Find out how the Food Court from Obypay can transform your space, adapting perfectly to its unique character. 

To see how we've supported other locations like yours, take a look at the success stories of Food Traboule and Palmito.