Pock'n'Roll: fast, healthy neo-restaurants

Pock'n'Roll is a healthy restaurant chain specializing in pokés bowls and customizable burritos. 

With fresh ingredients and a varied range - special mention for their chicken coco massaman - the establishment attracts a clientele looking for healthy, quick and balanced meals.

Faced with growing demand, Pock'n'Roll had to streamline its service to avoid being swamped by orders, while ensuring optimal organization in the kitchen, where every dish is prepared in-house. minute. 

➜ This approach required a solution capable of efficiently managing peak traffic, without compromising the customer experience.

In their search for solutions, management found that many service providers offered highly specialized services, without offering a platform capable of centralizing all the functionalities they needed.

To support Pock'n'Roll, Obypay proposed a complete digital ecosystem, including a centralized order management and loyalty solution directly linked to their POS software. LightSpeed. 

➜ The aim: to improve the customer experience while optimizing kitchen operations.

From control terminals have been installed at strategic points in the restaurant. This allows customers to place their orders independently, reducing queues and speeding up service. 

The kiosks offer quick, intuitive access to the menu, enhancing the overall customer experience, while at the same time relieving staff of traditional order-taking tasks that break the rhythm of the service.

In addition to the order terminals, Obypay has also set up a solution for Click & CollectThis new service allows customers to order online and pick up their meal at a time of their choosing. 

This solution has also streamlined order management in the kitchen, reducing service peaks and waiting times for customers.

To strengthen customer loyalty, Pock'n'Roll has adopted the digital loyalty program. This program enables customers to earn points with every order, whether on-site or via Click & Collect, encouraging them to return more often.

The integration of Obypay solutions has had a considerable impact on Pock'n'Roll's operations, both in terms of operational efficiency and customer experience.

✔ Better productivity : Thanks to centralized ordering via terminals and the Click & CollectThis has resulted in a smoother kitchen workflow, boosting productivity and reducing waiting times.

✔ Enhanced customer experience : The simplicity and speed of the order process have considerably improved the customer experience. 

Thanks to practical solutions such as order kiosks and Click & Collect, customers benefit from a seamless service that not only keeps them coming back, but also encourages them to use our products. recommend Pock'n'Roll. 

Visit digital loyalty programhas helped to strengthen customer commitment, thereby increasing repeat orders.

✔ Better organized teams : Automated order-taking has freed up time for the teams, who can now concentrate on preparing meals without stress.

Read about Adil's experience and how Pock'n'Roll has optimized its organization thanks to Obypay solutions.

Find out more about our tailor-made solutions for the fast food ? 

➜ Fast food: 10 advantages of Click & Collect

➜ Fast food: 7 tools to keep traffic flowing during a rush