{"id":1643,"date":"2024-03-21T11:14:09","date_gmt":"2024-03-21T11:14:09","guid":{"rendered":"https:\/\/obypay.pavelcorp.com\/?page_id=1643"},"modified":"2026-03-05T10:55:50","modified_gmt":"2026-03-05T10:55:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/obypay.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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\n FAQ\n <\/h1>\n
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Our answers to restaurateurs' questions<\/p>\n\n <\/div>\n
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\n\t\t\t\t\t $\"alt\"$ \n\t\t\t\t\t
<\/div>\n\t\t\t<\/div>\n\n
\n 1. G\u00e9n\u00e9rale\n <\/h2>\n <\/div>\n\n\n
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Can I choose just one solution from a formula?<\/h3>\n

Do you have customer support?<\/h3>\n

What does Obypay mean?<\/h3>\n

How many customers does Obypay work with?<\/h3>\n

Does Obypay own its solutions?<\/h3>\n

How long does it take to set up Obypay in your establishment?<\/h3>\n

Quels types de paiement puis-je accepter via Obypay ? (cartes, mobile, QR, etc.)<\/h3>\n

Mes clients peuvent-ils payer en CB & en cagnotte ?<\/h3>\n

Avec quels logiciels de caisse \u00eates-vous int\u00e9gr\u00e9 ?<\/h3>\n

Que se passe\u2011t\u2011il si je change de logiciel de caisse ? (synchronisation menu, stocks etc.)<\/h3>\n

Livrez\u2011vous et installez\u2011vous les bornes partout en France ?<\/h3>\n

Est\u2011il possible de mettre \u00e0 jour le menu en temps r\u00e9el ?<\/h3>\n

\n 2. Bornes de commande\n <\/h2>\n <\/div>\n\n\n \n \n Comment fonctionne le multibasket Obypay dans un food court ou un espace avec plusieurs stands de restauration ?<\/h3>\n

Comment fonctionne le multibasket Obypay dans un food court ou un espace avec plusieurs stands de restauration ?<\/h3>\n

Est-il possible de mettre en avant des produits pour encourager \u00e0 l\u2019upsell ?<\/h3>\n

Les bornes r\u00e9duisent-elles les erreurs de commande ?<\/h3>\n

Peut-on personnaliser l\u2019interface d\u2019une borne de commande ?<\/h3>\n

Les clients pr\u00e9f\u00e8rent-ils commander via borne ?<\/h3>\n

Proposez-vous une file d\u2019attente digitale ?<\/h3>\n

Comment puis-je pr\u00e9venir le client que la commande est pr\u00eate ?<\/h3>\n

Faut\u2011il faire des travaux ou c\u00e2blages pour installer une borne de commande ?\u00a0<\/h3>\n

\n 3. Fid\u00e9lit\u00e9\n <\/h2>\n <\/div>\n\n\n \n \n Puis-je d\u00e9finir diff\u00e9rents types de r\u00e9compenses pour mes clients (r\u00e9duction, boisson offerte, plat gratuit) ?<\/h3>\n

Puis-je d\u00e9finir diff\u00e9rents types de r\u00e9compenses pour mes clients (r\u00e9duction, boisson offerte, plat gratuit) ?<\/h3>\n

Puis-je limiter la dur\u00e9e de validit\u00e9 des points fid\u00e9lit\u00e9 ou des offres promotionnelles ?<\/h3>\n

Obypay permet-il de cr\u00e9er des offres sp\u00e9ciales pour certains segments de clients (VIP, r\u00e9guliers, nouveaux clients) ?<\/h3>\n

Puis-je utiliser le programme de fid\u00e9lit\u00e9 Obypay \u00e0 mon logiciel de caisse existant ?<\/h3>\n

Proposez-vous des jeux dans le cadre de votre fid\u00e9lit\u00e9 ?<\/h3>\n

Mes clients peuvent-ils recharger leur cagnotte directement en ligne ou sur bornes ?<\/h3>\n

\n 4. Click & Collect\n <\/h2>\n <\/div>\n\n\n \n \n Can my customers pay with luncheon vouchers?<\/h3>\n

Can my customers pay with luncheon vouchers?<\/h3>\n

How am I notified of Click and Collect orders?<\/h3>\n

Do my customers need to download an app to use Obypay Click & Collect?<\/h3>\n

Do I need to invest in additional equipment (e.g. tablets) to install Obypay Click & Collect?<\/h3>\n

Puis-je limiter le nombre de commandes par cr\u00e9neaux horaires en Click & Collect et livraison?<\/h3>\n

\n 5. Menu QR Code\n <\/h2>\n <\/div>\n\n\n \n \n How do I order QR Code holders?<\/h3>\n

How do I order QR Code holders?<\/h3>\n

How can I create a beautiful digital menu if I don't have photos of my dishes?<\/h3>\n

What languages are available for digital menu translation?<\/h3>\n

\n 6. Commande \u00e0 table\n <\/h2>\n <\/div>\n\n\n \n \n Do my customers need to download an app to order at the table with Obypay?<\/h3>\n

Do my customers need to download an app to order at the table with Obypay?<\/h3>\n

Do I need to invest in additional equipment to install Obypay's tabletop ordering system in my restaurant?<\/h3>\n

How do I order QR Code holders?<\/h3>\n

\n 7. Paiement \u00e0 table\n <\/h2>\n <\/div>\n\n\n \n \n How do I order QR Code holders?<\/h3>\n

How do I order QR Code holders?<\/h3>\n

Can my customers pay with luncheon vouchers?<\/h3>\n

Do my customers need to download an app to pay at the table with Obypay?<\/h3>\n

Do I need to invest in additional equipment to install Obypay's pay-at-table service in my restaurant?<\/h3>\n

Les pourboires peuvent-ils \u00eatre ajout\u00e9s directement via Obypay ?<\/h3>\n

Est-ce possible de diviser l\u2019addition directement au moment du paiement ?<\/h3>\n

\n 2. Bornes de commande\n <\/h2>\n <\/div>\n\n\n
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Comment fonctionne le multibasket Obypay dans un food court ou un espace avec plusieurs stands de restauration ?<\/h3>\n

\n 3. Fid\u00e9lit\u00e9\n <\/h2>\n <\/div>\n\n\n
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Puis-je d\u00e9finir diff\u00e9rents types de r\u00e9compenses pour mes clients (r\u00e9duction, boisson offerte, plat gratuit) ?<\/h3>\n

\n 4. Click & Collect\n <\/h2>\n <\/div>\n\n\n
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Can my customers pay with luncheon vouchers?<\/h3>\n

\n 5. Menu QR Code\n <\/h2>\n <\/div>\n\n\n
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How do I order QR Code holders?<\/h3>\n

\n 6. Commande \u00e0 table\n <\/h2>\n <\/div>\n\n\n
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Do my customers need to download an app to order at the table with Obypay?<\/h3>\n

\n 7. Paiement \u00e0 table\n <\/h2>\n <\/div>\n\n\n
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How do I order QR Code holders?<\/h3>\n